HOLIDAYS
Stella & Stanley Dog Walking is available all year-round, however, after-hour rates apply for the following holidays:
New Year's Day
Martin Luther King Jr. Day
President's Day
Passover
Easter
Memorial Day/Weekend
Independence Day/Weekend
Labor Day/Weekend
Columbus Day
Veteran's Day
Thanksgiving Week (THUR.–SUN.)
Chanukah
Christmas Eve/Day
December 26th – 30th
New Year's Eve/Day
RESERVATIONS
We recommend that you make a reservation at least a week in advance in order for us to guarantee care for your dog. To make reservations you can contact us via phone (617.308.8291) or email. If you are a new client please take into account that an initial interview and key exchange must occur prior to the start of any services.
CANCELLATION POLICY
Cancellations must be made at least 24 hours prior to service. You will be fully charged for services if you fail to cancel within the allotted time. Further, if we arrive at your home for dog walking and your dog is not available, or if we are unable to gain access to your apartment during a scheduled walk, you will be fully charged for dog walking services.
PAYMENT
Payment is due as services are rendered. Regular clients are billed weekly for accrued services and payment is due on Fridays. Certain services require partial payment in advance. We accept cash and checks. Please be advised, Stella & Stanley's Dog Walking reserves the right to terminate services if overdue balances persist for over a period of time or exceeds $150.00.
ENTRANCE ACCESS / WALK TIME
Our dog walking times include the time entering and leaving your home. Please make sure we have written permission to access your apartment if you live in a doorman-entry complex. Non-doorman residents are required to provide a set of keys for building and apartment entrance to Stella & Stanley's Dog Walking. You will be billed for the cost of any copies of keys Stella & Stanley's Dog Walking has to make on your behalf.
 
DOGS' BEHAVIOR AND HEALTH CARE
Stella and Stanley require all dogs remain current with the following vaccinations: rabies, distemper, parvo, and bordatella. Dogs that are not spayed or neutered will be unable to participate in group services. Stella and Stanley reserves the right to refuse any services or use of its facilities for dogs who, in its sole determination, are unhealthy, act aggressively, are undisciplined, exhibit inappropriate behavior or who may otherwise be a danger to themselves or other animals or users. Stella & Stanley's Dog Walking does not take any responsibility for any damage that may occur to your dog's leash, collar or harness while in our care. Furthermore, Stella & Stanley's Dog Walking will not be held liable for any illness or ailment which a dog may incur while in the presence of other dogs at the facility or in Stella & Stanley's care for any reason, or otherwise. You must undertake full responsibility for your dog and his or her actions. As our client, you agree to assume the risks and hazards that might be expected to arise from such use of our services and your dog's interaction with other animals. Stella & Stanley's Dog Walking shall not be responsible, monetarily or otherwise, for injuries to your dog that may arise in the course of play (or other actions) which may be caused by the presence or actions of other dogs. Client hereby agrees to indemnify, save hold harmless and defend Stella & Stanley's Dog Walking Company and our employees resulting from any costs, damages, claims or expenses (including veterinarian's fees), that may result from an injury or illness to your dog, or to another dog, if caused by your dog.
EMERGENCY CARE
In the event that something should happen to your dog that requires medical attention, we will do everything possible to obtain the right treatment for your dog in a timely manner. In the event that we are unable to reach you in a timely manner for whatever reason, we reserve the right to make medical decisions on your behalf for the care of your dog. You will be responsible for any veterinarian bills that result from getting your dog the medical attention that he or she needs.
ACKNOWLEDGEMENT AND WAIVER
By utilizing our services you consent that you have read our client packet in its entirety, agree and understand all of its contents completely, and acknowledge that Stella and Stanley's Dog Walking Company has limited liability regarding certain occurrences and incidents that may occur regarding your dog. While we take every precaution possible to ensure that all of the dogs in our care are healthy and safe, the client must recognize that incidents will happen whenever dogs socialize together and that we take no responsibility regarding these incidents. Stella & Stanley's Dog Walking is not liable for injuries or illnesses that any animal may incur while in our care.